Subscription Refund Policy?
You may cancel a free trial at any time during the free trial period and incur no charge. For all initial purchases of subscriptions longer than one month, you may cancel during the first 30 days (calculated from the date of purchase plus any free trial period, if applicable) and receive a full refund. If the cancellation occurs after the first 30 days, you will not receive a refund. For all renewals of subscriptions longer than one month, you may cancel within seven days of the renewal date and receive a full refund. Monthly subscriptions may be cancelled at any time but you will not receive a refund. Please note that for gift subscriptions the refund time period begins on the date of purchase since no free trial period is available. If you cancel your subscription but are not eligible for a refund, you will retain access to the databases until your subscription expires.

Cancellations may be made by calling LLC, or by logging into your My Account page on the Website and providing the same information that you provided when you subscribed. Your cancellation must be received by end of business (5:00 p.m. Mountain Time) on the appropriate day as described above. All refunds will be given to the original credit card on which the purchase was made. Please allow a reasonable time for the refund to reach you or be charged back to your account.

Our representatives will be more than happy to assist you with any questions or concerns you may have.

Subscription cancellations can be made through one of our Member Support Representatives, who can be reached by phone at 317 755 0095

If you are unable to use one of the numbers listed above (such as if a phone call from your area would be require a charge), send a message to and provide the following information:

  • First and Last Name
  • Subscription type - Jewelry Making
  • Email address used when subscribing
  • Phone number including country code
  • Country

Note: Cancellation e-mails sent after business hours will not be fulfilled until the following business day.

After processing your email request we will send a reply, including confirmation of the cancellation.